FAQ'S
Once you place your order, you’ll receive a confirmation email. Your order will then be processed, prepared, and shipped within the specified processing time. You will receive tracking information once your package is on its way.
Unfortunately, we are not responsible for lost or stolen shipments. We recommend using a secure delivery location and tracking your order closely. If an issue arises, contact the shipping carrier directly.
All sales are final, and we do not offer refunds due to the nature of our products. We strongly encourage customers to review their orders carefully before completing their purchase. Please note that shipping fees are non-refundable, and we cannot accept returns for opened or used products, custom orders, or items marked as final sale.
Once your order is confirmed, you will receive an email with the designated pickup address and detailed instructions. Please ensure that the contact information provided during checkout is accurate to avoid any delays in communication.
For delivery orders, please make sure to input the correct shipping address at checkout. This ensures your order is sent to the right location without delays or errors.
Orders can be canceled or modified within 24 hours of purchase. After this period, the order is final. Please review orders carefully before completing your purchase .
At this time, we do not offer international shipping. We currently ship within the United States. We hope to expand our shipping options in the future, so stay tuned for updates!
Due to the nature of our products, we do not accept returns or exchanges. We recommend reviewing your order carefully before completing your purchase to ensure it meets your needs.
With proper care, our hair can last 2-5 years, depending on the product type and maintenance routine.
Lace closures: Cover a small section of the scalp and are great for middle or side parts.
Lace frontals: Cover ear-to-ear for a more seamless hairline.
Full lace wigs: Have lace throughout for versatile styling options, including ponytails and updos.
Yes! Our hair is 100% virgin & 100% raw that can be dyed or bleached. For the best results, we recommend consulting a professional stylist.
Absolutely! Visit our blog or follow us @vlorehaircompany on Instagram & TikTok for tutorials for hair care advice.
The turnaround time for ready-to-ship units is typically 7-10 business days. Please allow additional time during peak seasons.
Use adjustable straps, wig combs, or glue for a secure fit. For a more natural look, we recommend lace adhesives or elastic bands.
Yes, we offer expedited shipping for an additional fee. During checkout, you can select the expedited shipping option, and we’ll prioritize your order to ensure it arrives as quickly as possible. Please note that delivery times may vary depending on your location.
Absolutely! Once your order is shipped, we will send you a confirmation email with a tracking number and instructions on how to track your package. You can monitor your order’s progress every step of the way.
While we do our best to ensure timely delivery, we cannot be held responsible for delays caused by the shipping carrier or external factors like weather or holidays. Once your order is shipped, it is in the carrier’s hands, but we encourage you to use the tracking information provided to stay updated. If you have concerns, feel free to reach out to the carrier directly for assistance.
You can reach us via email at info@vlorehaircompany.com or by phone at 718-986-8596. We're available Monday-Friday, 9 AM to 5 PM.