SHIPPING POLICY
 

Processing Time
All orders are processed within 24 hours after payment is confirmed. Processing times may vary during holidays or promotional periods, but we strive to ship your order as quickly as possible.
 

Shipping Time

• Standard shipping: Delivery takes approximately [X-Y] business days after processing.

• Expedited shipping: Delivery takes approximately [X business days], available at an additional cost.
   

Tracking Information
Once your order is shipped, you will receive an email with tracking details. Please allow up to 24 hours for the tracking information to update.
 

Incorrect Addresses
We are not responsible for packages lost or delayed due to incorrect shipping addresses. Please double-check your shipping information before completing your order.
 

Carrier Delays
We are not liable for delays caused by shipping carriers, weather conditions, or other unforeseen circumstances beyond our control.

 

RETURN & EXCHANGE POLICY

Final Sale

Due to hygiene and safety considerations, all sales are final. Please review your order carefully before completing your purchase.
 

Non-Refundable Fees
Shipping fees and taxes are non-refundable unless the issue was caused by an error on our part.

 

CANCELLATION POLICY

Cancellation Window

Orders can be canceled within 24 hours of purchase. After this window, orders are processed, and cancellations cannot be accepted.
 

Amendments
For updates to your order, such as shipping information or product details, contact us immediately at info@vlorehaircompany.com or +1 718-986-8596.
 

Non-Cancellable Orders
Custom orders and pre-orders cannot be canceled once processing has begun.

 

PAYMENT POLICY

Accepted Payment Methods

• Credit/Debit Cards (Visa, MasterCard, American Express, etc.)

• PayPal
   

Identity Verification
To ensure security, customers must verify their identity at checkout with a government-issued form of identification. Orders cannot be processed without verification.
 

Secure Transactions
All transactions are processed using encrypted payment gateways to protect your financial information.
 

Failed Transactions
If payment is flagged or fails, you will be notified immediately. Please resolve payment issues within 24 hours to avoid order cancellation.

 

PRODUCT QUALITY GUARANTEE

Authenticity

All products are guaranteed to be 100% authentic and as described.
 

Color and Texture Variations
Slight differences may occur due to natural variations or screen settings and are not considered defects.
 

Proper Use
We are not responsible for damages caused by misuse, improper installation, or lack of care.

 

PRIVACY POLICY

 

Personal Information

Your personal data is used solely for processing and shipping orders. It will never be shared, sold, or used for marketing without your consent.
 

Secure Payments
All payment transactions are encrypted for your protection.

 

READY-TO-SHIP ORDERS

Payment

Requires 100% full payment before production begins.
 

Production Time
Custom orders typically take 7-10 business days to complete. You will be notified once your order is ready to ship.
 

No Returns
Custom orders cannot be returned or exchanged once production has started.

 

CUSTOMER SUPPORT

 

Contact Information

• Email: info@vlorehaircompany.com

• Phone: +1 718-986-8596
   

Hours of Operation
Monday–Friday, 9:00 AM – 5:00 PM. Responses are typically provided within 24–48 hours.

 

LOST OR DAMAGED PACKAGES

 

Lost Packages

We are not responsible for lost or stolen packages once marked as delivered by the carrier. File a claim directly with the carrier for assistance.
 

Damaged Items
Contact us within 3–5 business days with photos of the damage and packaging for support.

 

CARE INSTRUCTIONS

 

Detailed Care Instructions

Care instructions are available on Instagram/TikTok (@vlorehaircompany) to maintain product quality:

• Use recommended hair care products.

• Avoid excessive heat or chemical treatments.

• Store wigs and extensions properly when not in use.
   

Liability
We are not responsible for damages resulting from improper care.

 

LOYALTY & DISCOUNT PROGRAMS

 

Program Details

Loyalty rewards or discount codes cannot be combined unless explicitly stated.
 

Limitations
Discounts and promo codes cannot be applied to custom orders or sale items unless specified. Using discounts or promo codes on previous purchases is strictly prohibited.